WHAT TO LOOK AT IF YOUR CLIENTS ARE HAVING RETENTION ISSUES

  • How many people are having issues 

  • If there is only 2-5 out of 40 in a week then I look at what they might be doing


1: Do their lashes look slicked or kind of oily & their fans are closed? If so then they aren't washing their lashes.

2: Are they getting them wet right away: 
tanning, working out, spray tan, crying. 
(I have many clients that will lie about the above, and someone usually tells on them or they eventually tell on themselves)

3: What kind of makeup do they use, are they putting mascara on them.

4: Is it their shed time, allergy season, spring, summer and fall all will go through a strange shed.

5: Sunscreen is a major issue during the summer and they will literally spray it right on their face which means it hits the extensions.

6: Did their eyes water during or after application

7: Are they side sleepers (I am and my extensions last me 2 weeks because of it)

8: Clients SHOULD wash their lashes nightly after 24 hours from application. They SHOULD use a cleanser made and tested on eyelash extensions. Wash Lashes after they wash their face and always at night.

9: What products are they using on their eyes? Pressed eye shadow has oil in it, Mary Kay is one of the worst products for extensions. Mineral is the BEST

If I have more clients with bad retention I look at:

  • Did they wear makeup to the appointment

  • Humidity 

  • How old is my glue (exposed glue shelf life is 1.5-2 months. Refrigerated unopened 1 year. 

  • Have I changed my glue out enough during the appointment (if your humidity is higher it probably needs to be changed every 20 minutes)

  • Environment (are you surrounded by a lot of chemicals, is air blasting on you)

  • Application 

  • If it's supper dry then my humidity will be affected. 

I also tell my clients it would be awesome if they had a humidifier in their bedroom at night. Montana is super dry and it's a pain. I've tested many glues and it's frustrating.
The other thing I have clients do is wash their lashes always at night after they wash their face off.

Natural lashes shed weekly, approximately 1-5 natural lashes shed per day. That is 14-70 in a two-week period. There are only 70-150 natural healthy lashes per eye we can apply a fan on.

Now let's say we apply approximately 80 extensions per eye 3 weeks ago, they come in for a fill on the 3rd week and still have 1/3 of a set left and we don't need to remove those. Then in another 2-3 weeks they will need a fill because the previous 1/3 of the lashes have fallen out because now it's about 6 weeks from the first application and the glue in a perfect environment will only last 6-8 weeks!

So, between lash cycles and environment let's add in the fact that the client doesn't clean the extensions. Oils, dirt, and probably mites will start to either break the glue down or push the natural lashes out prematurely.

If your client comes in with makeup on or residue on their lashes I will always inform them that the extensions will not adhere as well as they would if they came in with no makeup on.

Greasy lashes? Weird holes in the lash line?

Client: My lashes are falling out in strange gaps and look greasy

What is your client’s routine? What do they wash their face with? Are they washing their lashes with LashPu after they wash their face? Many clients do not understand just how much these things can affect the retention of the extensions. It is a must that they wash their extensions with the LashPu and it is a must that they wash their extensions at night.

Why?

Scenario: Client wakes up washes their face, then applies daily products including makeup. At night client comes home and does not wash their face that is 24 hours of constant oils and residue sitting on the extensions breaking the glue down. Nighttime is when our skin is rejuvenating itself.

Scenario: Client wakes up rinses their face, then applies daily products including makeup. At night client comes home and washes their face then washes their extensions with the LashPu. Morning client wakes up rinses their face, then applies daily products including makeup. There is a minimum of eight hours they do not have makeup on their extensions. During this time is when our skin rejuvenates itself.

Gaps?

When clients play with their extensions all the oils, germs, dirt debris…. Is now sitting on the extensions.

Scenario: Client applies moisturizer on their hands then touches their lashes, now those oils are sitting on the extensions breaking down the glue along with all the other grossness they picked up from the day!! Yuck!!